Privacy Policy

Introduction

H. Smith Food Group plc (“we”, “us”, “our”), trading as Ho Wan is a company registered in England & Wales (Company No. 2461736) with its registered office at 24 Easter Industrial Park, Ferry Lane South, Rainham, Essex, RM13 9BP. We operate as a food agent/importer/broker with storage and distribution facilities and as the brand “Ho Wan”. We are the controller responsible for your personal data. We collect and process your personal data when you visit our website, purchase products or enter into competitions.

This Privacy Policy explains how H. Smith Food Group plc (“we”, “us”, “our”), trading as Ho Wan, collects, uses and protects your personal information when you visit our website, contact us, or enter our competitions.

What Information We Collect

We may collect, use, store and transfer the following personal data about you as follows:

Identity Data.
Contact Data.
Marketing and Communications Data.

How We Use Your Information

We will only use your personal data for the purpose for which we collected it which includes the following:

Respond to your enquiries.
To process and deliver your order.
To manage your relationship with us.
To enable you to participate in a prize draw, competition or complete a survey.
To improve our website, products/services, marketing or customer relationships.
To recommend products or services which may be of interest to you.

How we share your personal data

We may share your personal data with our wholesalers and associated businesses, that are external third parties, for relevant contact. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

We do not share personal data with unrelated third parties.

Your legal rights

At any point while we are in possession of or processing your personal data, you, as the data subject, have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply, you have a right to restrict the processing.
Right of portability – you have the right to have the data we received from you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – if the processing is solely automated and leads to a decision which affects your legal rights.

For details of your rights under data protection laws, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

Communicating with you

We may contact you directly regarding products you have signed up or purchased from us, such as necessary to deliver transactional or other product related communications. We may also contact you with personalised marketing offers for additional services or products we think you will find valuable if you give us consent or were allowed based upon legitimate interests. You do not need to provide consent as a condition to purchase our goods or services. These contacts may include:

Email
Text (SMS) messages or WhatsApp messages
Telephone calls
Automated phone calls or text messages.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the products you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

mandated by law, contract or similar obligations applicable to our business operations.
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact:
enquiries@hsmithplc.com